I like most how simple it is for integration with other systems which makes my life easier as an admin of our system! Also there are many integrations available in this platform so you don't have to write your own code or integrate using APIs from third parties if they dont provide one already.
We haven't found any downsides yet but maybe someone else has experience working with this service? - Easy way to add new users- Great customer support (they helped me solve problems when i was setting something)- Integration possibilities make things much more efficient.- Integrates very well with existing tools/systems such as CRM's, ERP etc.- Provides great security features by creating user profiles.