Update: Although the seller was very kind and sent a replacement piston, the overall quality of this product is junk. About a month ago (a year after I bought it) one of the side handles snapped making it almost impossible to use the anti-reverse. This morning the whole handle broke off (see photo) rendering the chair completely unusable. While I highly recommend the seller for their excellent customer service and parts offering, I cannot recommend this chair. Note: In comparison, the basic chairs (WalMart brand) I've bought in the past typically last at least 3 years before experiencing the same issues under the same conditions of use. Pros: Convenient, relatively easy to assemble. Cons: Short. . The piston does not support (designed for 280, I weigh 260). Must constantly readjust because the piston is destroyed. It's been around 8 months, at least 4 of them. Wouldn't buy again, would even return it if I could.
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