I like that it's easy to use, and the customer service is great! It was really easy to get started with. I didn't think there were enough features at first, but they quickly added more. I also like that the interface is so simple and intuitive. I can see how to do things without having to ask someone else. There are some things I don't like about eAngel. Sometimes it takes a little bit longer than I want to get my corrections back. But, overall, I'm happy with this program. I would definitely recommend it. I am using it to proofread my emails before sending them out. It makes me feel better knowing that my messages are error-free.