It's very user friendly for both newbies as well experienced users of tracking software.
I like that it has all features needed by most businesses in one place - from accounting (invoicing), billing & invoices management right through to customer service calls reporting etc. The only thing i don't really use often enough or have time to do myself at this point was setting up an automatic email alert when my car moved out of our parking spot so we could call if someone had forgotten their keys inside overnight! Otherwise great product though definitely worth checking out before you decide whether its suitable for your business needs. Automation of daily tasks such as sending bills automatically without having staff spend hours each day doing them manually which saves us money too.