It's easy to use, it has good functionality as well as being very intuitive in terms of how you navigate through your tasks/questions etc., which makes things easier than what I'm used too with other survey websites! There are some minor bugs that can be improved but nothing major really - just small stuff like when there isn't enough space between questions sometimes they're not always aligned properly so this causes confusion if people don;t read them carefully first time round & therefore miss out an answer because its at top left instead ot centred where everyone else will have seen their question before!! So far everything works perfectly though :) Would recommend using handrails services over others since all my experiences were positive thusfar- great customer service team who do exactly what they say they'll deliver plus more.