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Sri Lanka
1 Level
716 Review
44 Karma

Review on πŸ“± Wireless Duplex Mobile Color Page Scanner - Brother RDS-920DW by Evan Sharma

Revainrating 2 out of 5

Difficult setup on Mac - not compatible with Catalina

I'm pretty good with computers. This is the second Brother product I have bought as it is Mac compatible. I specifically wanted the BR Receipts program because it relates to Quicken. I was hesitant to buy it because of my past customization experience. However, Brothers products work well once you set them up. In both cases I had to call technical support. The setup process is not easy and the time spent on it is unbearable. I had to wait a long time to speak to Brother in person and it's really difficult to find even phone numbers or a chat session on the website. Update: I'm sending the scanner back. Apple no longer supports the TWAIN used by the drivers. Brother has not updated its product to work with Catalina.

Pros
  • Sleek design
Cons
  • Boring packaging