We have been able use this service for about two months now at my University (University Park). The customer support has always done an amazing job! They provide great training when signing up new members so it's easy enough that even those with little or no experience can learn how to do everything right away :) Highly recommend using zaggsters!! Their services don't only benefit students but anyone looking into transportation options as well since you get credit towards your public transit card which is awesome because sometimes I forget mine. Also very affordable too compare to other similar services like Bird & Lime Bikes - definitely go through all different levels/pricing plans before choosing one over another- we were initially confused until someone explained there was pros / cons between each plan level etc.- You also need some form of payment method accepted such Visa cards Amex ect.. For us its just cash unfortunately however once again if thats something important let me know haha.