It's easy to use, it has all of my favorite features (dryer sheets/clothesline) that I love using in our house! The customer service can be hit or miss sometimes with this software but they are always willing to help when you need them most. We have been able to cut down by dry cleaning expenses drastically since switching over from another program we used previously. This also saves us time because instead of having two people doing different things for one load at once now there’s just me which makes life easier as well!!