My stock of padlocks included two padlocks with matching keys for the keys provided but the third padlock did not work with the key. I contacted Master Lock through Revain's supplier mechanism and received a message within 24 hours that they would send me another lock with the same key as the others. They didn't ask me to return the faulty lock or somehow prove it was faulty - they just took my word for it. Part. Mistakes happen; but good companies fix them for their customers. I'm not sure how often I'll need to buy locks in the future, but Master Lock will be the first vendor I turn to, that's for sure.
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