I like that you can easily create forms, add questions, and then send to clients via email or SMS. It's also easy to customize layouts for different campaigns. You can create multiple versions of a form as well which is helpful for creating more than one campaign at the same time. There are several other options to use VTLs but it can be difficult to get the hang of them. Just make sure you have someone who knows how to utilize them if you're not used to them. We are solving two problems with our customer service department. One is the ease of capturing information from customers by way of surveys and the second is the ability to follow up with customers after a call has been made. Visual Ticket is very easy to use, has great support and it's free! I like everything about this software, It works extremely well and can be used by anyone who needs simple ticketing system. There are no downsides at all. If you're looking for an all-in-one solution, then check out Visual Ticket. This allows us to have a single point of contact for handling customer inquiries (and email) related to our website. We've also been able to create customised fields which makes the data easier to retrieve.