Despite having high-quality items, EDLDECCO's customer service falls short of that of its rivals. It was difficult for their customer service staff to respond when I had a problem with an order. I was upset when I eventually did receive an answer, which was not very helpful. Additionally, compared to the websites of their rivals, their website is less user-friendly. The site is difficult to navigate, and the search tool is not reliable. Finding the items I need on EDLDECCO's website requires more time and effort than it does on the websites of other online retailers. Overall, EDLDECCO's products are of acceptable quality, but their customer service and online operation lag below those of its rivals. Before making a purchase from EDLDECCO, I advise looking at alternative stores.