I have used their services for several years now, so far they've been very good in all aspects of shipping my packages with them. They are reliable and fast at what is required to ship out items quickly from overseas (China). Their service is always prompt as well - no delay or anything like that! Nothing really comes up too often when dealing with this shipper. There's not much you can do here other than just work together towards your goal which should be getting products shipped out within reasonable time frame without any delays along the way. It has helped me get some things done faster since it takes longer normally due to customs' slow processing times.