I like how simple it was for me as an owner/pet parent when searching around with my options of different carriers. It also gives you some information about companies other than your own carrier giving info but not too many details so they are easy enough read! Nothing in particular dislike or anything either really just more focused towards people looking into this service instead of going straight through our main website would be nice. We found using paw licacy advisor very helpful because we wanted something affordable yet had coverage for several types of pets including dogs & cats all under one contract (we have multiple furry kids).