I had a bad shopping experience at KAIYING, an internet retailer of tools, home improvement items, kitchen and bathroom fixtures, and bathroom fixtures. Despite offering a wide variety of goods, I found their website to be difficult to navigate, their pricing to be inaccurate, and their customer service to be nonexistent. First of all, their website is challenging to use. It makes it difficult to locate the products I was looking for because it is cluttered with unrelated information and annoying advertisements. Furthermore, the outcomes of their search function are frequently irrelevant and are not very helpful. Additionally, their costing is deceptive. Although many of their products are promoted as being on sale, I discovered that KAIYING's prices were actually higher when I compared them to those of other retailers. Being duped by deceptive advertising is annoying, and it made me wonder about the reliability of their company. Last but not least, their customer support is unreachable. I contacted their customer support department several times because I had a problem with a product I had bought, but I never got a response. I felt undervalued as a client because it is unacceptable for a business to ignore its customers. In conclusion, I had a bad experience with Kaiying and would not suggest them as a source for home improvement goods online. Their customer service is unresponsive, their pricing is deceptive, and their website is perplexing. I will move my company to one of the many other online retailers that provide better goods and services in the future.