I like how visual it makes my job easier by showing me all of our machines, their status (or lack thereof) as well where work has been performed or needs attention from us technicians for service/repair when needed via pictures etc.. The program only works with Microsoft Windows applications which not everyone will have available in there computer so we are limited somewhat but if your willing then this would be great! You can see what jobs need done at any given time easily too help streamline things even more!!