I like how easy it is for my employees to use this tool! It's very user-friendly, with lots of features available in one simple interface. The program is not as intuitive or powerful as other similar programs out there (e.g., GEMS), but I understand why since it was designed only to be used by service managers who are already familiar with its operation. Our facility recently went through some changes in leadership which resulted in several new hires being hired into our department from outside