There are so many features of this program, it's really hard for me not like any one thing in particular! I love everything about visual management - from tracking repairs through completion all to being able to see exactly what needs doing at each station (or even task). It doesn't have as much functionality with regards service records but we haven’t needed them yet because our business has been fairly small scale thus far; however if your looking into something similar then definitely give VMMS more than just passing consideration!! We didn' t realize how easy managing jobs was until using VMM which makes life easier when making work orders or monitoring progress etc.