I like that we can see where repairs are needed very easily because all of our walls have these great digital pictures attached so you don't need any tools or anything else just some time (which is always in short supply). My only dislike with this product would be if they could make them smaller somehow as sometimes its hard for me when i'm using my laptop at home while working out there but overall pretty good! We were able fix many problems by looking up information from their software instead of going through multiple meetings trying get things fixed ourselves which saved us tons of money over having people come back again then fixing what was wrong anyway.