Review on Fire Evacuation Rope Ladder 32Ft (10M) With Fall Arrest System & Spring Hooks - Rescue Ladders For 4-5 Story Homes - ISOP Innovative Solution by Joseph Mannasseh

This review docks stars because the item description was inaccurate. It says hooks are included, but it is actually carabiners that are included, and you have to order and pay for the hooks that go over the window ledge. They were sloppy with the language and in the end insisted they were right and did not provide the hooks. I think it is an English-as-a-second-language problem. I don't think they meant to rip me off, but the fact is I didn't get what I thought I was paying for.