I like how we can set up our incident with all of its steps to complete it in one place. It's also easy for users who are not familiar or comfortable using computers when dealing with an emergency situation. A little difficult at times trying to figure out what step is next but if you know your way around this software then there shouldn't be any problems solving them! We have had no issues so far. I do believe that they need to make more training available online because sometimes people get confused by some things such as setting up procedures etc. You should definitely consider getting these kind of softwares especially during emergencies where time could mean everything.