I like how easy it is for me as an administrator, not only myself but all other users in our organization can access this very quickly without having any training or knowledge about what they are doing with their account! Sometimes its difficult when we have multiple people logged into one screen using different applications at once; however there has been some recent updates from support which will help resolve those problems soon!! Our team was able solve many issues through direct communication via email/phone calls - sometimes things need clarification before solving them directly within chat window- so far no complaints here.