I like that they have been very responsive when it comes to my questions or concerns regarding their services! They really want you as an individual customer rather than just another number in line for service. This is great because now there's someone who can personally help me with any issues/concerns i may be having instead of being passed from one person until finally reaching what seems like "the right guy". The only thing so far has not changed since our last conversation was getting more information (i believe) around how long this would take before completion & cost info which will hopefully come soon but if no then don't worry too much :) As stated above- still waiting patiently!! But overall good experience thusfar.