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1 Level
799 Review
79 Karma

Review on Critical Impact by Mondreka Rosenhoover

Revainrating 5 out of 5

Easy-to -use contact management made even better

The software is very easy to use and it's intuitive interface allows you to manage all of your contacts with ease! I love how quickly my list grows when using this tool because of its ability to reach out to people who are looking for what we have to offer (our product). That said, sometimes there can be delays in getting responses back from customers after they receive our emails about their orders or inquiries. We also had issues of sending duplicate messages within the system as well. It was difficult tracking down those errors at times. If you're wanting something simple but capable to help grow your business then this may fit perfectly into your needs! Our goal has been to provide an exceptional customer service experience by listening to our clients' questions/needs and providing them solutions through personalized attention and care. This platform provides us with everything we need to make sure that our clientele feels appreciated and taken care of throughout each interaction.

img 1 attached to Critical Impact review by Mondreka Rosenhoover



Pros
  • Very user friendly
  • Great support team available if needed.
  • Easy way track conversations between sales associates & prospects via emailing directly rather than leaving notes behind which doesn't show up properly later
  • Ease of learning curve
Cons
  • It is hard to say