UPDATE: Found an issue on another site. Apparently, newer Samsung phones have a Wi-Fi security app installed that blocks Orbi from installing. I had to turn off the Wi-Fi protection to connect, which is fine at home, but then I have to remember to turn it back on every day before leaving the house. How painful. It looks like Orbi is working now, but Orbi should have known about it and not wasted three or four hours trying to fix it. It should also work with whatever security settings Samsung or other manufacturers have set on their new phones. Netgear, please fix this problem! Another product that is a nightmare to install. First I went to google play on my new samsung s9 plus phone and downloaded the app. With my Samsung phone, I connected the device through the app by following the instructions on t. So far, so good. I've checked my Alexa devices and they all seem to be connecting fine. I checked the Samsung tab and everything is connected well. I went out and plugged in my Rachio sprinklers and it seemed to connect fine. Then I looked at my phone and it turned off the WiFi on my phone and everything was done according to the data. Disconnected, connected, reset everything. reset my phone I still can't connect to the internet on my phone. I spent 30 minutes trying to find the Orbi phone number and finally found it. 2 hours on the phone with tech support and they couldn't fix it, I had to hang up because I had to go to work. It's not an easy device to set up, I hooked up my 5 year old cheap Netgear router and now it's working fine. i will send it back Why don't they have a device that works with the latest phones?
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