I like how easy our staff can use this software as we don't have any technical expertise in that area. It's very user friendly with all features available at your fingertips. The customer support service has been great too! There isn’t anything i dislike about this product but some minor things such as not having more than one page open or even tabs within an opened tab to keep track of multiple files being uploaded via FTP would be nice improvements (but they are small). If you're looking for something simple yet powerful then look elsewhere because there will always be better alternatives out there which offer similar benefits without many downsides. This was recommended by my colleague who used the same system before us so he suggested me using this instead due to its simplicity and ease of use compared to his previous experience/toolbox when working remotely at home.