I like that it's easy for people who are not technical or computer savvy at all! It has helped me with my work by creating spreadsheets of information from multiple sources in one place (which was previously difficult).
There have been times where there were errors but they've always fixed them quickly when we reported issues through their support team. Overall great product - if you're looking into something similar this may be worth checking out as well since everything works together very smoothly once set up correctly. We use astronomy software called Stellarium which allows us access our own private observatory via virtual reality goggles while still being able to share images instantly online without having physical equipment available during an event/observation session.