The product arrived in good condition, however it has the same problem as the pen I replaced. One of the screws is too long, so the handle is loose. Like the old one, it will likely break prematurely over time. I'm going to Home Depot to see if I can fix the propeller problem. There may be a door mismatch problem, not with this product. Overall, the product arrived as advertised and in good condition, but the original manufacturer seems to have an inherent design issue.
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