The ease of use, it's simple to navigate through all aspects of our church business. It also has some great features that are easy to implement into your organization. I like how we have been able to streamline many different areas in running our ministry with this tool! There isn't anything specifically about Churchcrm that makes me dislike using it - however there could be more options available when adding contacts or events (such as pictures). We've used other tools before but never one that was so user friendly and had such an extensive list of resources/tools built right in. This allows us to run multiple ministries within 1 account which helps keep everything organized without having to create separate accounts etc. Also being online gives people easier accessibility if they need help at any time during their service attendance. Streamlined communication between staff members & volunteers. Easy integration w/our website.