The customer service team at cartel infosys was very helpful in my purchase process for our new CRM system. Their sales people were always available to answer any questions I had about their product or services. They also helped me with setup options that weren't listed within the initial help files provided by them as well. There really isn't anything wrong with this program other than it's not free - but if you're looking into purchasing one then make sure your needs are met first before spending money. We needed something more robust when compared to what we currently use so they offered us multiple different programs which gave us many choices depending upon how much customization would be required from each vendor.