The software can be used by multiple departments within an agency so it has been easy for us at my local department (DPS)to use this product across-the board instead of having different programs or products per service we offer. It's also nice because you dont have as many program features available if there isn't any need in your area/department with using those specific services offered through other companies like EOD Techs etc.. I wish they were able implement some additional functions into their system but thats just me being picky haha! Nothing really bad about acadi readines suite from what i've seen thus far however maybe adding another feature would improve things?