I like how easy it was to use with my team of four people! It's not too complicated or difficult when you have some basic knowledge about computers but still enough features so we didn't feel overwhelmed by anything.
The customer support has been very helpful as well especially if there are any issues after downloading/using the program. Nothing specific at this time but their service was amazing. We were able to create our own rules and customize what information would appear within each category without needing an expert programmer.