I like that it's easy to use for people who are new at this type of software or if you're not tech savvy yourself! It does take some time getting used to how everything works but once figured out its very simple and straight forward with all the features we need available right off the bat and have been able to grow our business since using pinpoigne.
The only thing i don't really care too much about as long as things work well together would be maybe easier ways to categorize contacts so your sending emails can go more directly into those categories rather than having them mixed up between different types? Maybe also make sure each department has their own category when creating campaigns?? That way they dont get confused which ones belong where.. Or something along these lines. Emailing prospects/customers etc., managing leads from beginning stages thru sales process till close - great tool!!