I like that it is easy to use and helps with our reporting needs. It also has some really useful features that are not as well known but make life easier when you need them. The support is great as well! It is very easy to use and they always respond quickly. There are some things I would like to see added in future releases, but overall I am happy with how it works now. It's a bit pricey, but if you have the budget then go for it. We needed something that was easy to setup and use, and Intricately met all of those requirements.
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