It is very easy for customers who are not familiar with computers as well it has an excellent user interface which makes this program extremely friendly! The best thing about TCTours was its ease of use when booking tours through our website (website integration). I did have some issues where my computer would freeze up but once we figured out how everything worked again things went smoothly afterwords - no problems since then!! We were able solve all customer service needs in one place instead having several different people handling each issue separately so there wasn't any confusion at times- just great overall experience.