I've only had it for about a month and the keys on the keyboard are "sticky" - ie. I keep making typos about the spacebar and the Shift key is very picky - you have to hit it exactly where you want it. Many keys require VERY effort to type properly with your fingers. It may be weird feedback but it's driving me crazy and my arm and neck hurt a lot too! Pooh. If it was still within the return period I would send it back. I encourage you to continue your search for a cheap Chromebook elsewhere.
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