Item arrived quickly but I suspected something was wrong when I noticed the blister pack was open and the label was crumpled. I unplugged it and plugged it in and its power turned green. I attached it to my battery with the included alligator clips and the red charging light should be on - nothing. I unplugged the charger, unplugged it, then plugged it back in and checked the output voltage, which was zero on the multimeter. Revain processed my return straight away, sent me one and gave me 30 days to return the defective one. Let's see how the replacement fares - the service was exactly what I expected and it was good.