I've been using this grinder since November and it has worked like a dream. I've used it to grind beef, chicken, venison etc and had no problems. Then suddenly it stops working, the engine burned out and now when it starts it immediately stops and makes a terrible noise. Upon inspection, it turns out that my mount is not seated properly and is rubbing against the metal, eventually causing the mount to rotate on its own as well. For two weeks I tried to get them to use my one year warranty, no luck. The manufacturer is from China and when I tried to use the other emails provided my email was not sent. I have contacted the HomePlus Store three times but have not received a reply either. Again, great mill but terrible service so definitely don't shop here. Head to Home Depot, Walmart, or Lowes where you'll get much better customer service and they actually extend the warranty. I hope this helps anyone who is thinking about buying this coffee grinder.
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