I appreciate that it's easy to set up reminders so they do not get forgotten! It really helps us stay organized because everything has its own page with details such as date/time scheduled etc which makes things very clear when looking at our schedule or even checking patient progress if needed during an appointment time (also helpful while doing intake!). There are times where there may be lag but once again this might just have something to due wtih their servers being busy so try another day perhaps? Overall great product - highly recommend using them regardless what type of organization size you run. We use therapynotes mainly to send patients information about upcoming appointments and make sure everyone knows who should come along.