The team is always willing to help you out when things go wrong or if there's something not clear about their service offerings - they are very professional! It would be great for them have some more flexibility regarding pick up times as this has been an issue at different points during our relationship (I'm sure it happens elsewhere too).
We're using KERRY logistics because we needed someone who could provide us access into China which was difficult due to timezones/relocation issues etc but also having somebody local meant less hassle overall compared to other providers I've used before so all good here :).