It's easy for us non-tech people, who may not have ever built something from scratch before with Python or other languages that require coding knowledge etc.,to build our own chatbot platform without needing any programming experience! We're able to use all of their API calls as is so we don't need to code anything ourselves - it just works. I'd love if they provided more documentation about how some things work internally but this comes down to preference really. There are plenty of tutorialsβ¦