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BotSpace Review

2

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Very good

Revainrating 4.5 out of 5  
Rating 
4.4
Artificial Intelligence, Conversational Intelligence

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Description of BotSpace

BotSpace is the new front line of your customer service! By underpinning your support strategy, BotSpace’s no-code, AI chatbot raises CSAT, reduces churn, and drives revenue - while freeing live agents to have a greater impact.

Reviews

Global ratings 2
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Type of review

Revainrating 4 out of 5

Botspace is an all in one platform for managing communication channels

I like the fact that it offers a wide range of features for all types of companies. It also has many integrations with other software such as Slack and Zoom. If you are looking for a platform that allows you to manage multiple channels at once, this is the way to go. The dashboard is not very user friendly. There are too many tabs to navigate through. Sometimes it can be difficult to find what you are looking for. I use Botspace mainly for our sales team. We use it to automate emails, create…

Pros
  • Many different modules in one place
  • A large variety within each module
  • Great support staff when needed (they respond quickly)
  • Very easy to follow tutorials/howtos online.
  • Wide array or pre built scripts available from third party providers!
Cons
  • Layout needs an update; seems outdated
  • Not so great tutorial videos

Revainrating 5 out of 5

Great option if your software offers integration capabilities

I like how seamless it integrates with my ticketing tool; really love that the agent can see all tickets across our platforms at once so they aren't juggling multiple windows! And the bot does work well when things slow down (just needs more RAM/cores). It still has some hiccups where certain ticket conditions don't show up in the history as expected, so we end up having to do manual investigations instead of just asking for further info from the user who posted said message to the ticket. We…

Pros
  • Its good customer service management platform also.I would definitely recommend using such software tools
Cons
  • Mostly okay, but...