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Calabrio ONE Review

1

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
Customer Service, Contact Center Software

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Description of Calabrio ONE

As contact centers face evolving challenges and increasing demands, rapid innovation in workforce optimization (WFO) technology promises to rise to the occasion and help achieve an elevated approach. You can seek out the leading-edge tools that are driving transformational WFO best practices in some of the most innovative contact centers. And you can find a true WFO solutions partner to help you maximize the value of those tools and achieve the outcomes that matter most for your business. Calabrio ONE elevates contact center WFO with its seamlessly embedded analytics tools. By bringing together call recording, quality management, workforce management and voice-of-the-customer (VoC) analytics into one fully-integrated software suite, we help companies put their customers first. Integrated analytics helps business users of all backgrounds easily analyze and act upon the data gathered every day in the contact center to improve customer satisfaction, protect your brand, and increase product innovation. Built to take full advantage of agile cloud-based platforms, Calabrio ONE is easy to use, easy to personalize, and provides the insights you need to improve customer and agent experience in your contact center. Find news and information at https://www.calabrio.com/the-new-calabrio-one, and connect with us on LinkedIn and @Calabrio on Twitter.

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Type of review

Revainrating 5 out of 5

Great Platform with Excellent Customer Service

I love this platform because it has all the features included. It is very user friendly. The customer service is also great. I think that there should be more training and learning courses offered so people who have never used the system before could learn how to use it faster. Also, there isn't much training on the dashboard itself. There are many functions that are not easy to figure out at first glance. So, if you don't know what each button does, you will need to read through every manual…

Pros
  • Customer Service
  • Ease Of Use
  • Functionality
  • Everything works well for my business needs.
  • Dashboard Functions
  • Able To View All Calls Made And Mostly What Customers Are Saying About Our Services/Products.etc
Cons
  • Some little things