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Call Center Software Review

1

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
Customer Service, Contact Center Software

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Description of Call Center Software

MyCallCloud is a full-service software consulting firm. It empowers your business with expertise and technological solutions that revolutionize how contact centers connect with customers and how managers connect with employees.

Reviews

Global ratings 1
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Type of review

Revainrating 5 out of 5

Best toolset available today - hands down

The ability to use our custom fields, which makes it easier for us as agents when we are interacting in between other systems like Outlook or Skype Chat etc., We also love using call recording features of this softwares because sometimes there's no way you can prove something happened if nobody was actually present during an incident! I wish they could implement more integrations so my work life would be much smoother but overall i am very pleased with their product!! Customer service has been…

Pros
  • Easy user interface + intuitive layout allows me easily navigate around without any unnecessary complications+ customer support is responsive whenever called upon.+ Good platform integration capabilities allowing easy sync within Microsoft Exchange server.
  • User profile navigation does not include complete history
Cons
  • Nothing