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CallShaper Review

1

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Very good

Revainrating 4 out of 5  
Rating 
4.0
Sales, Auto Dialer

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Description of CallShaper

Welcome to CallShaper – Harnessing the Power of the Cloud for Greater Sales Efficiency For sales-based call centers, where margins are so tight, it’s all about closing. Thanks to CallShaper, inbound or outbound call center directors can have a dynamic, highly flexible platform that enables sales agents to focus on making the sale. Thanks to CallShaper’s flexibility, call center directors who are managing multiple vendors from multiple locations can have everything they need on one platform that offers 99.999% reliability. And when it comes to reporting, CallShaper has no equal in providing real-time transparency. With CallShaper, clients quickly find that they are better able to manage efficiencies at the sales rep level – and make more money!

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Type of review

Revainrating 4 out of 5

Overall good platform! Would definitely recommend

Calls are much more organized, callers can follow their own path through them without getting lost or confused. You still have that person in charge who is constantly monitoring everything going on but now it's all online so you don't need anyone local at HQ as far as being present when there's something important happening during these calls/meetings etc.. The software itself doesn't seem like its up-to-date with current technology - they're using old dialer softwares which aren't compatible…

Pros
  • The ability to export call data and export call data to other platforms
Cons
  • It's a very old software with old dialer softwares