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Capacity Review

2

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Very good

Revainrating 4.5 out of 5  
Rating 
4.6
Artificial Intelligence, Conversational Intelligence

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Description of Capacity

Capacity is an industry leader in support automation for both customers and employees. Capacity's AI-powered helpdesk answers more than 84% of all inquiries without human involvement. If Capacity doesn't know an answer, the question is seamlessly escalated to the appropriate subject matter expert via a ticket or live chat. Get up and running within 30 days. Learn more about Capacity.

Reviews

Global ratings 2
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Type of review

Revainrating 5 out of 5

"One Stop Solution for Resolving All Types Of Computer Tricky Problems! "

The most important thing I like from this software are its auto detect features as they can easily detects any technical issue with your computer system which helps me solve many problems at one time by just clicking single button! It also allows user friendly interface so anyone working remotely could effectively navigate through it using mouse & keyboard keys only!! There’s nothing much that i dislike since everything works fine but not sure how well other people will rate them because we…

Pros
  • Easy to understand UI, simple navigation
  • Very few bugs found in our experience
  • Allows users complete freedom for choosing what ever option required.
  • Auto detection feature is best part about capacity application
Cons
  • Some disadvantages

Revainrating 4 out of 5

Capacity helps us keep organized & stress free

It allows you to customize my own rules as I see fit instead of having it set by default, also the interface is so simple that even new users can get going with no problems at all. When there are several open tickets i am able to view them side-by-side instead of one big list which makes life easier when trying to look through everything. Also since this system runs 24/7, if needed they will be able to handle multiple requests while still keeping track of open issues! Having issues like…

Pros
  • The customizability of the system and the fact that it’s pretty straightforward
Cons
  • It’s hard to customize the layout and it’s a bit old looking (at least in the new look and feel) and it lacks some of the functionalities that exist in other platforms