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Chat Metrics | Managed Live Chat Review

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Very good

Revainrating 4 out of 5  
Rating 
4.0
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Description of Chat Metrics | Managed Live Chat

Chat Metrics provides 24/7 customer interaction for your website visitors to convert your website traffic into warm qualified leads for you to convert into paying clients. CaaS - Conversation as a Service makes sure your website is no longer a "Silent Salesperson" but one that fully engages with potential clients, influencing them much earlier in their decision making process. Leads are delivered via our dashboard with email notifications or full CRM integration to ensure no disruption to existing business processes. Easily calculable return on investment with clarity in pricing, ROI starts at 100% Our team pro-actively engage with your website visitors and deliver the best customer service every time! More than 98% of website visitors leave without converting. We increase your conversion rates with our highly skilled lead generation/customer service team on your website, 24/7. Our live chat staff are carefully assessed and professionally trained to ensure we deliver results. We can leverage our entire platform from chat bot to human to ensure you get the most from your marketing spend and we provide the ultimate in user experience.

Reviews

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Type of review

Revainrating 4 out of 5

Excellent customer service and product

The integration of their chatbot with our CRM is fantastic! It's like having another agent in house, but without all that cost or hassle. They are very responsive team who wants what they do best - help businesses grow by providing them tools needed for success -- so far it has been great experience working together!! Nothing really at this point as everything seems top notch from initial contact through onboarding process until support after sales conversion when I had any questions about…

Pros
  • Ease Of Use/Intuitive design.
  • Great customer service; always helpful &
Cons
  • Some features missing compared same competitors