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ClarVantage Review

1

Β·

Excellent

Revainrating 5 out of 5Β Β 
RatingΒ 
5.0
Customer Service, Contact Center Software

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Description of ClarVantage

ClarVantage provides billing, settlement and customer care solutions for utility computing.

Reviews

Global ratings 1
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Type of review

Revainrating 5 out of 5

Excellent customer service and staff professionalism

We have used them in several capacities over our tenure of nearly 20 years with ESI (Electric Service). They were one-stop shop to handle all aspects from billing through account management including rate design analysis as well as PPA services/contract negotiations where we had multiple offers at different rates that needed consideration. Most recently they helped us negotiate an innovative agreement using their cloud capabilities which allowed faster implementation than if done manually by…

Pros
  • All staff are very knowledgeable about product offerings..and helpful without being pushy! Very easy access via phone + email support always answered promptly within 24 hours most times during business day..they seem like your own internal team member who is working hard every minute you need assistance !!!!!! And not just sales reps
Cons
  • Not bad