I like that it has all of my contacts stored in one place, which makes them easy to access when needed! It takes some getting used too - there is training involved if you are new at this kind of software/service. This isn't an issue with everyone, but be prepared because it helps me keep track of important messages easily (from clients & friends). My only concern was not having more features available right out-of-the-box such as scheduling appointments via text message or making calls throughβ¦