I love that it has a lot of features, so many different ways to communicate with clients about projects or tasks. It is very easy to use since all you need are basic skills to get started quickly. As an internal tool we can have more control over what information gets sent out from our team members. The UI needs some improvement as well as adding new functionalities (such as file attachment).
We needed something similar to Slack but without the costs and also for teams not working directlyβ¦