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Communication Review

2

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
Customer Service, Customer Self-Service

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Description of Communication

Having conversations with your team and customers shouldn’t be this hard. Hence, we built Communication. With all of your communication and tools in one place, your teams will stay productive no matter where you’re working from. Escape your cluttered Inbox together using our Shared Inbox Ticketing System. Provide updated relevant information using the knowledgebase, and provide your customers with the best customer experience with our Conversation Thread feature (LiveChat + Email Unified).

Reviews

Global ratings 2
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Type of review

Revainrating 5 out of 5

Good program - user friendly: Communication

I like that it is easy to use for both internal and external communications as well as for tracking projects. It is very intuitive to use once you've used other tools before. There is a learning curve to get started but after that, it's very easy to use. I would like to see integrations into other platforms. We are able to keep track of projects internally and externally, so it has been helpful. It makes it easy to send out emails with links to files or documents attached. We have also used it

Pros
  • And because there isn't much training required when using Communicator vs epm; new users find themselves more comfortable working through issues quickly than they might initially be expecting due to less needless hand
Cons
  • Some cons

Revainrating 5 out of 5

Easy way of connecting and keeping your entire org informed

I like that it is easy to use for both internal communications as well external ones! It has helped us keep everyone connected throughout our organization without having too many different platforms or apps open at once (which can make things confusing). We have had some issues when using other people's accounts while they are logged out but overall everything works great so far!! The only thing i dislike about Communcations platform would probably just come down t o its ease-of -use factor…

Pros
  • Easy communication across all employees
  • Great feature sets suchas "read receipts"and abilityto send quick replies from within conversations(i think this was added recently?)
  • Abilitytosend multiple images in one message, makingit easieronthereceiver.
  • Easyabilitytopublish an imagefroma chatorconversationforall
Cons
  • All fine